Can't Login

Russ Smith's Avatar

Russ Smith

01 Feb, 2011 11:26 PM

I am trying to login to the app and I'm getting the error:

Login failed: wrong email or password

I've double checked my credentials and everything is correct. Are there any log files I can look through?

  1. Support Staff 1 Posted by trevor on 02 Feb, 2011 03:40 AM

    trevor's Avatar

    Hi Russ,

    that error message is wrong (sorry): it's not wrong email - it's a wrong username.

    The way to make sure you're using the right credentials is to select the campfire site in Propane's lobby window.

    When Propane's login window pops up, switch back to the lobby window and press command-shift-o (or use the menu item "Lobby -> Open Lobby in Web Browser").

    This should take you to the login page for that Campfire site. From there, use your username and password to login to campfire.

    Are you able to login using the browser, following those steps?

    Regards, Trev

  2. 2 Posted by Russ Smith on 02 Feb, 2011 07:53 PM

    Russ Smith's Avatar

    Looks like I was trying to log in as a guest. Sorry for the confusion.

  3. trevor closed this discussion on 02 Feb, 2011 07:59 PM.

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