Growl doesn't work for me

Eric's Avatar

Eric

23 Nov, 2008 04:23 AM

I've noticed that I've never gotten a growl notification from Propane.

I have growl installed and running, and haven't messed with the settings.

proof: http://skitch.com/lindvall/hpx9/growl-propane

Is there anything specific I need to do to get them to work?

  1. Support Staff 1 Posted by trevor on 23 Nov, 2008 08:54 AM

    trevor's Avatar

    Eric,

    going to re-summarize the rules for growl notifications here in case anyone else wonders about it:

    If someone says your name at the beginning of a message then you will get notified. The way you get notified is as follows:

    If the room where your name was spoken is the currently selected tab and Propane is the active application then the message will display a momentary yellow highlight (the yellow-fade-technique).

    If the room where your name was spoken is not the current room or if Propane is not the active application then Propane will play the 'tink' sound and (if growl is installed) it will notify you via growl.

    There's already a couple of other issues open where people want to configure the notification rules - I'm working on that soon.

  2. 2 Posted by George Morris on 15 Jul, 2009 08:52 PM

    George Morris's Avatar

    Yep, no love here. I've enabled all alerts and I can't get Growl to see Propane at all.

  3. Support Staff 3 Posted by trevor on 15 Jul, 2009 09:02 PM

    trevor's Avatar

    Hi George,

    Alerts and notifications have been rock-solid for some time now so this is a bit surprising.

    Assuming you've read the information above (i.e. you only get notified for chats that are not currently selected or Propane is not the active application), are the unread counters being incremented and are sounds being played?

    Also, I just noticed that a new version of Growl was recently released (which I haven't tested against) - what version are you using?

    Regards, Trev

  4. 4 Posted by George Morris on 15 Jul, 2009 09:03 PM

    George Morris's Avatar

    I'm using the most recent version of Growl.
    I get an audible notification from Propane but no visual from growl

    George Morris
    Imulus ® Design + Interactive Agency
    Client Services Director / Co-Founder
    303.247.0550 ext 114 or Skype george-morris
    Website - LinkedIN - Twitter - Blog

  5. Support Staff 5 Posted by trevor on 15 Jul, 2009 09:22 PM

    trevor's Avatar

    Hi again George,

    I just installed the latest growl and it is behaving correctly for me here so I have to ask:

    (If you're replying by email, don't put your answers inline below, they get stripped by Tender and I won't get to see your answers. Put your response at the top of your email...)

    • What version of OSX are you using?
    • is Growl running? (you can see from the pref-pane)
    • are other applications sending growls okay?
    • does Propane appear in the list of applications in Growl and is it enabled?
    • are the individual notifications all enabled for Propane in the Growl prefPane?
    • In Propane's notification preferences are the "Display Growl Notification" checkboxes both checked and enabled?
    • Propane's Room->"Edit Room Notification Settings" shows any overrides you may have for the current chat room - is the "Use the default Notification Settings" checkbox checked on both tabs?

    Thanks for helping me track this down.

    Regards, Trev

  6. trevor closed this discussion on 16 Jan, 2010 09:59 AM.

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