Can't Login

Mark Cook's Avatar

Mark Cook

19 Jan, 2010 06:26 PM

Could you please help me understand how to uninstall Propane and start with a fresh install? A week ago or so I attempted to login at a location where I did not yet have Wi-Fi access and ever since the only thing I'm able to see is the "Connecting" screen with an image of the previous Wi-Fi login information faded in the background (see attached screen shot) whenever I launch Campfire. I've deleted the "Propane" folder within "Application Support" which prompted me to re-enter the URL and Login information but was met with the same result.

Thanks,

  1. Support Staff 1 Posted by trevor on 19 Jan, 2010 07:07 PM

    trevor's Avatar

    HI Mark,

    that's completely bizarre.

    Here's what to try:

    1. exit from Propane.
    2. remove the ~/Library/Application Support/Propane folder. This does cause all of your configured campfire hosts to be removed from Propane and I'm not 100% convinced it's a required step, but it's probably better to make sure you have a clean slate.
    3. remove the ~/Library/Caches/com.protocool.Propane folder. The OS X URL loading system puts cached copies of pages in there. I suspect this is the true root of your problem.
    4. restart Propane and enter your host/login information

    Let me know how you make out.

    Regards, Trev

  2. 2 Posted by Mark Cook on 19 Jan, 2010 08:21 PM

    Mark Cook's Avatar

    Thanks Trev, that worked perfectly.

    Mark

  3. trevor closed this discussion on 19 Jan, 2010 09:04 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac