I can't connect to campfire lobby

tada's Avatar

tada

06 Apr, 2016 12:18 AM

Hi I can't seem to connect my campfire and propane. Can you help me?

  1. Support Staff 1 Posted by trevor on 06 Apr, 2016 12:28 AM

    trevor's Avatar

    Hi,

    Sorry you're running into problems.

    Is this the first time you've used Propane to access Campfire, and Is Propane showing any error dialogs describing the failure?

    Regards,
    Trevor

  2. 2 Posted by Tadachika Kono on 06 Apr, 2016 12:39 AM

    Tadachika Kono's Avatar

    This is my first time. Basically I got invited to use campfire and made an account. Now I just downloaded Propane and went to open lobby window, but nothing pops up.

  3. Support Staff 3 Posted by trevor on 06 Apr, 2016 01:04 AM

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    Hrm... strange. Sorry, but this may take a bit of back and forth...

    When Propane launches, it should present a window that says "Propane: Lobby"

    If you don't have any Campfire hosts configured, it should overlaying the lobby window with a sheet that asks you to login and grant Propane permission to access your the Campfires associated with your login.

    So, has Propane ever asked you to login like that?

    Trev

  4. 4 Posted by Tadachika Kono on 06 Apr, 2016 04:42 PM

    Tadachika Kono's Avatar

    Basically I go to open lobby, allow access, but selected campfire doesn’t show up even thought I’ve already signed up.

  5. Support Staff 5 Posted by trevor on 06 Apr, 2016 05:13 PM

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    Okay,

    If you visit https://launchpad.37signals.com and sign-in, there should be a column with a heading of "Campfire" which has at least one item underneath it.

    Is that the case for you?

    Trev

  6. 6 Posted by WilliamSets on 11 May, 2016 04:40 AM

    WilliamSets's Avatar

    I cannot thank you enough for the forum post.Much thanks again. Great. Rudnitski

  7. trevor closed this discussion on 18 May, 2016 08:42 PM.

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